Privacy Policy
We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the Swiss Data Protection Act (DPA) and, where applicable, the European General Data Protection Regulation (GDPR).
This privacy policy explains the type, scope and purpose of the processing of personal data within our online offering and the associated websites, functions and content. The privacy policy applies regardless of the domains, systems, platforms and devices used (e.g. desktop or mobile) on which the online offer is executed.
1. Contacts
Name and address of the person responsible
Name and address of the person responsible
Alpstein Clinic AG
Dorfplatz 5
9056 Gais
Schweiz
Tel.: +41 71 791 81 00
E-Mail: info@alpstein-clinic.ch
Webseite: alpstein-clinic.ch
2. Your rights
Right to information
You have the right to request information from us as to whether we process your personal data and, if so, which personal data we process.
Right to rectification
You have the right to request the correction of your incorrect personal data and, if necessary, the completion of incomplete personal data in our systems.
Right to erasure
You have the right to request that your personal data be deleted, for example if the data is no longer required for the purposes pursued. However, if we are obliged or entitled to retain your personal data due to legal or contractual obligations, we can therefore only restrict or block your personal data to the extent necessary in these cases.
Right to restriction of processing
You have the right to demand that we restrict the processing of your personal data.
Right to data portability
If applicable, you have the right to receive your personal data, which we process automatically on the basis of your consent or to fulfill a contract, in a structured, common and machine-readable format or to request the transfer of this data to a third party. If you request the direct transfer of personal data to another controller, this will only take place if it is technically feasible.
Right to object
You have the right to object to the processing of your personal data at any time in accordance with the legal requirements. In particular, you have the right to object to the processing of your personal data for the purpose of direct marketing.
Withdrawal of consent
You have the right to withdraw your consent to the processing of your personal data at any time, in principle with effect for the future.
Right of appeal
If the GDPR is applicable, you have the right to lodge a complaint with a competent supervisory authority if you believe that the processing of your personal data violates data protection regulations.
For questions in connection with our data protection policy and for information regarding your rights and how to assert them, you can contact us using the contact details provided above. If necessary, we reserve the right to request your identification in an appropriate manner for the processing of requests.
3. Purpose of data processing
We process your personal data for the following purposes:
To carry out your medical consultation and treatment in accordance with the respective contractual relationship between you and us and generally to exercise or claim the associated rights and obligations;
For managing your patient file;
As part of the statutory bookkeeping and for archiving purposes;
For communication with you or health insurance companies in connection with insurance-related aspects;
To communicate news, including promotional activities, that may be of interest to you;
To display and optimize website content.
4. Types of personal data
We process the following types of personal data:
- Inventory data (e.g. names and addresses)
- Contact details (e.g. e-mail and telephone numbers)
- Content data (e.g. text input)
- Usage data (e.g. websites visited, access times
- Meta/communication data (e.g. IP addresses, device information)
5. Basis for data processing
The basis for processing your personal data depends on the purpose of the data processing in each individual case. The following are possible:
Where required by law, your express consent, which you can withdraw at any time. All you need to do is send us an informal e-mail. The legality of the data processing that has already taken place remains unaffected by the revocation;
The conclusion or fulfillment of a contract with you or the implementation of pre-contractual measures, in particular for medical advice and service provision;
The protection of our legitimate interests, provided that your interests or fundamental rights and freedoms do not prevail;
The fulfillment of legal obligations, in particular those arising from health insurance legislation and medical documentation obligations.
6. Disclosure of personal data
We treat your personal data confidentially and only pass it on if you have expressly consented to this, if we are obliged to do so by law or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we will pass on your personal data to third parties if this is necessary or expedient in the context of using the website or for the provision of any services requested by you (including outside the website).
It goes without saying that the legal regulations on the transfer of personal data to third parties are complied with. If we use processors to provide our services, we take suitable legal precautions and appropriate technical and organizational measures to ensure the protection of your personal data in accordance with the relevant legal regulations. Medical confidentiality and data protection are always maintained.
If the level of data protection in a country in which the data is processed does not comply with the applicable data protection regulations, we contractually ensure that the protection of your personal data corresponds to that in Switzerland or the European Economic Area (EEA) at all times.
7. Storage period
Unless expressly stated in this privacy policy, we process and store your personal data only for as long as is necessary to fulfill our contractual and legal obligations or otherwise for the purposes pursued with the processing, i.e., for example, for the duration of the entire treatment contract and beyond that in accordance with the statutory retention periods (in particular from public health and health insurance legislation) and documentation obligations. As soon as your personal data is no longer required for the above-mentioned purposes or a prescribed retention period expires, your personal data will be deleted or blocked as far as possible.
In addition, we will delete your personal data if you request us to do so at info@alpstein-clinic.ch and we have no legal or contractual obligation to retain or otherwise safeguard this data.
8. Data security
We take technical and organizational security precautions to protect your personal data against manipulation, loss, destruction or access by unauthorized persons. The measures taken are intended to ensure the confidentiality and integrity of your personal data as well as the availability and resilience of our systems and services when processing your personal data in the long term. They also ensure the rapid restoration of the availability of your personal data and access to it in the event of a physical or technical incident.
Our security measures also include the encryption of your personal data. We use SSL encryption for the transmission of your personal data. All information that you enter online is transmitted via an encrypted transmission path. This means that this information cannot be viewed by unauthorized third parties at any time.
Our security measures are continuously improved in line with technological developments.
We also take our own internal data protection seriously. Our employees and the service companies commissioned by us are obliged to maintain confidentiality and to comply with data protection regulations. Furthermore, they are only granted access to your personal data to the extent necessary.
9. Links and Third Parties
Our website may contain links to websites of other providers that are not covered by this privacy policy. After clicking on the link, we no longer have any influence on the processing of any data transmitted to third parties (such as the IP address or the URL), as the behavior of third parties is naturally beyond our control. We can therefore accept no responsibility for the processing of your personal data by third parties. If the collection, processing or use of your personal data is associated with the use of the websites of other providers, please refer to the data protection information of the respective providers.
Illegal contents were not recognizable at the time of linking. However, we cannot reasonably be expected to permanently monitor and check the content of linked pages without concrete evidence of an infringement. If we become aware of any legal infringements, such links will be removed immediately.
10. Use of the website by minors
The website is aimed at an adult audience. Minors, in particular children under the age of 16, are prohibited from transmitting personal data to us or registering for a service without the consent of their parents or legal guardians. If we discover that such data has been transmitted to us, it will be deleted. The parents (or legal representative) of the child can contact us and request the deletion or deregistration. To do this, we require a copy of an official document that identifies you as the parent or legal guardian.
11.Server log files
When you visit our website, our servers automatically store information in so-called log files. This information is automatically transmitted by your browser. These are
- Browser type
- Browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
This data is processed for the purpose of enabling the use of our website (connection establishment), to ensure system security and stability in the long term, and to enable the optimization of our website as well as for internal statistical purposes, thus on the basis of our legitimate interests. This data is not merged with other data sources. In addition, this data cannot be traced back to individual persons. We reserve the right to check this data if we become aware of specific indications of unlawful use.
12. Contact
If you contact us by e-mail or via a form, the information you provide will be transmitted to and stored by the internal recipient for the purpose of processing your request and handling it. Which data is collected in the case of a contact form can be seen from the respective form.
The basis for the processing of your personal data is our legitimate interest in processing your request. If the purpose of contacting you is to fulfill a contract to which you are a party or to carry out pre-contractual measures, this is an additional basis for processing your personal data.
You can object to this data processing at any time. Please send your objection to the following e-mail address: info@alpstein-clinic.ch.
13. Downloads
We do not require you to provide any personal data for the download
14. Provision of contractual services
We also process personal data to the extent necessary to fulfill our contractual and pre-contractual obligations and to perform other services requested by you, as described in this Privacy Policy. The personal data processed in this context and the type, scope and purpose of the processing required in each case are therefore determined by the contract agreed with you (including our General Terms and Conditions) or the services requested by you.
If we store your personal data on the basis of a contractual relationship, this data will remain stored for at least as long as the contractual relationship exists and at most as long as limitation periods for possible claims by us run or statutory or contractual retention obligations exist.
15. Cookies
We use cookies on our website on the basis of our legitimate interests. Cookies are small text files that are placed and stored on your computer with the help of the browser. These do not cause any damage to your computer. They cannot execute programs or transmit viruses. Cookies are used to make our website more user-friendly, effective and secure.
Most of the cookies we use are so-called session cookies. These are automatically deleted when you log out or close the browser. Other cookies remain stored on your computer beyond the respective usage process and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit and to "remember" any settings you have made (e.g. language, font size and other display preferences) over a certain period of time. Insofar as other cookies (e.g. cookies to analyze your surfing behavior) are stored, these are treated separately in this privacy policy
Most Internet browsers are regularly set to accept cookies. If you do not want this, you can set your browser so that it informs you about the setting of cookies and you allow the acceptance of cookies for certain cases only in individual cases or generally exclude them. You can also activate the automatic deletion of cookies when you close your browser. In addition, you can delete cookies that have already been set at any time via an Internet browser or other software programs. If cookies are deactivated, the functionality of this website may be restricted and you can control and/or delete cookies as you wish. You can find out how here: aboutcookies.org.
Borlabs Cookie
This website uses Borlabs Cookie, which sets a technically necessary cookie (borlabs-cookie) to store your cookie consent.
Borlabs Cookie does not process any personal data.
The borlabs cookie stores the consent you gave when you entered the website. If you wish to revoke this consent, simply delete the cookie in your browser. When you re-enter/reload the website, you will be asked for your cookie consent again.
16. Google Analytics
We use Google Analytics, a web analysis service of Google Inc. ("Google"), 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, on the basis of our legitimate interests in the analysis, optimization and economic operation of our online offer.
Google uses cookies. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google is certified under the EU-US and Swiss-US Privacy Shield agreements and thus offers a guarantee of compliance with European and Swiss data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We only use Google Analytics with activated IP anonymization. This means that your IP address is truncated by Google within the EU/EEA or Switzerland. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.
Google uses this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
We use Google Analytics to display the ads placed by Google and its partners within advertising services only to those users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to Google (so-called "remarketing or "Google Analytics audiences"). With the help of remarketing audiences, we also want to ensure that our ads correspond to the potential interest of users and are not annoying.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
You can find further information on data use by Google, setting and objection options at: https://www.google.com/intl/de/policies/privacy/partners ("Data use by Google when you use our partners' websites or apps"), http://www.google.com/policies/technologies/ads ("Data use for advertising purposes") and http://www.google.de/settings/ads ("Manage information that Google uses to show you advertising").
17. Script libraries, Google web fonts
Based on our legitimate interests in displaying our content correctly and graphically appealing across browsers, we use Google Web Fonts on our website to display fonts. Google web fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or prevents access, content will be displayed in a standard font.
Calling up script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible - although it is currently unclear whether and for what purposes - that the operator collects Google data in this case.
Google is certified under the EU-US and Swiss-US Privacy Shield agreements and thus offers a guarantee of compliance with European and Swiss data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We do not collect any personal data through the integration of Google Web Fonts.
Further information on Google Web Fonts can be found at: https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.
You can object to data processing by Google Web Fonts by deactivating the execution of JavaScript in your browser or by installing a JavaScript blocker. Please note that this may result in functional restrictions on the website.
18. YouTube
Based on our legitimate interests, we use the provider YouTube for the integration of videos. YouTube is a service of YouTube LLC ("YouTube"), 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube LLC is a subsidiary of Google Inc ("Google"), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google is certified under the EU-US and Swiss-US Privacy Shield agreements and thus offers a guarantee of compliance with European and Swiss data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
When you visit one of our websites featuring a YouTube video, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
Further information on data use by YouTube, setting and objection options can be found at: https://www.youtube.com/t/terms and http://www.google.de/intl/de/policies/privacy.
19. Google Maps
We use Google Maps to display maps from Google Inc. ("Google"), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, on the basis of our legitimate interests in the analysis, optimization and economic operation of our online offer.
Google is certified under the EU-US and Swiss-US Privacy Shield agreements and thus offers a guarantee of compliance with European and Swiss data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
When you visit our website, data (such as your IP address) is transmitted to a Google server in the USA and stored there. Google stores this data as usage profiles for the purposes of customizing services, advertising and market research. If you are logged in to Google, this data is assigned directly to your account. If you do not wish this to happen, you must log out beforehand. You can prevent the use of Google Maps by deactivating Javascript in your browser settings. However, this may result in functional restrictions when using the website in individual cases.
Further information on the use of data by Google Maps, setting and objection options can be found at: http://www.google.com/intl/de_de/help/terms_maps.html and http://www.google.de/intl/de/policies/privacy/.
20. Changes to the privacy policy
We expressly reserve the right to amend or change this privacy policy at any time. The version published on our website shall apply.
The current status is September 2023.
