General information for our patients
1. treatment concept of the Alpstein Clinic
The holistic view of our patients characterizes our view of medicine and dentistry. Biological medicine is the basis for our treatment concepts. We rely on the best available scientific knowledge and thus create the basis for an evidence-based offer. Our many years of experience form part of these sources and are incorporated into the respective treatments as a valuable addition.
Biological medicine not only stands for the optimal use of natural and instrumental procedures, but also for appropriate, efficient and gentle therapies that address all biological levels of the human being. This view is rounded off by appropriate preventive options and methods. The integrative approach to conventional medicine, in which we combine conventional and biological medicine in an individualized way, is one of our strengths. By holistic approach, we mean considering the individual person in their individuality, the connections between body, mind and soul. This also requires intensive cooperation between medicine and dentistry - we attach great importance to this, regardless of whether the illness is acute or chronic.
2. integrative-biological dental treatment
The integrative, scientifically proven, biological dental treatment is based on individually differentiated and comprehensive diagnostics compared to conventional dentistry. We recognize incompatible materials and inflammations in the patient's mouth, so-called interference fields, which are not taken into account in conventional treatment and can lead to chronic systemic diseases. The removal and elimination of dental interference fields is carried out in close cooperation with the medical department and accompanied by biological therapy approaches. For harmonious bite rehabilitation and restoration of chewing function, we rely on
materials and healthy therapeutic agents to ensure the recovery and therapeutic success of our patients.
3. health insurance billing
Certain medical services are subject to compulsory health insurance and are covered by your health insurance. The majority of these are conventional medical services. Other services are not part of the KVG benefits catalog and are paid for by the patient. This includes certain laboratory analyses and most naturopathic treatments. Alpstein Clinic AG will issue you with the corresponding invoices. Depending on your health insurance cover, it may be possible for services to be billed via any supplementary insurance. For binding information, please contact your health insurance company. From January 1, 2018, as a result of Tarmed tariff corrections by the Federal Council, certain medical services (consultation hours/office work) will be limited in time within 3 months. For these reasons and in general, Alpstein Clinic AG cannot guarantee that services will be partially or fully covered by your health insurance.
4. procedure and regulations
Our doctors are responsible for you from the start of treatment and are at your disposal for all medical concerns.
at your disposal. They will explain the exact course of treatment and any risks to you. Medical documents
can be requested by the patient from the family doctor or hospital.
Privacy Policy / Declaration of Consent
Due to various adjustments that will apply from September 1, 2023, the data protection guidelines will be further elaborated here. These are an integral part of the GTC of Alpstein Clinic AG.
1. declaration of consent
"By signing or electronically accepting the GTC, I confirm that I consent to the processing of my data, access to the data by the doctor and the disclosure of the data to third parties in accordance with the patient information below. I am aware of the possible risks of data exchange of particularly sensitive personal data (possible access by unauthorized third parties via insecure communication channels) as well as my rights and give my consent for mutual contact between my doctor and myself as a patient via the contact information provided above. Patient information will only be passed on by the medical practice via secure communication channels. I agree that administrative matters such as rescheduling appointments may be handled using unencrypted e-mail communication (@hin address to recipient address such as @bluewin.ch, @gmail.com etc.). The Federal Health Insurance Act (KVG) stipulates that patients receive a copy of their medical bill.
2. patient information on the handling of personal data
In this section we inform you about the purpose for which Alpstein Clinic AG (hereinafter referred to as the medical practice) collects, stores or forwards your personal data. We also inform you about your rights that you can exercise in the context of data protection. Responsibilities The body responsible for processing your personal data and in particular your health data is the medical practice. If you have any questions about data protection or if you wish to exercise your data protection rights, please contact the practice staff or your doctor directly. Collection and purpose of data processing The processing (collection, storage, use and retention) of your data is based on the treatment contract and legal requirements to fulfill the purpose of treatment and the associated obligations. On the one hand, data is collected by the treating doctor as part of your treatment. On the other hand, we also receive data from other doctors and healthcare professionals with whom you have been or are being treated, if you have given your consent. Only data relating to your medical treatment will be processed in your medical history. The medical history includes the personal information provided on the patient form, such as personal details, contact details and insurance details, as well as, among other things, the consultation carried out as part of the treatment, health data collected such as medical histories, diagnoses, treatment suggestions and findings. Duration of storage Your medical history will be stored for 20 years after your last treatment. After that, it will be kept with your express consent or securely deleted or destroyed. Transfer of data We only transfer your personal data and in particular your medical data to external third parties if this is permitted or required by law or if you have consented to the transfer of data as part of your treatment.
The data is transferred to your health insurance company or accident or disability insurance company for the purpose of invoicing the benefits provided to you. The type of data transmitted is based on the legal requirements.
Disclosure to cantonal and national authorities (e.g. cantonal medical service, health departments, etc.) is based on statutory reporting obligations.
Optional: The necessary patient and invoice data is forwarded to the debt collection agency for the purpose of debt collection (collection of money due).
Data transmission to laboratories for the purpose of analyses and corresponding data evaluation (internal) and communication with Alpstein Clinic AG
In individual cases, depending on your treatment and your corresponding consent, data may be transferred to other authorized recipients (e.g. laboratories, other doctors). Withdrawal of your consent If you have given your express consent for data processing, you can withdraw your consent in whole or in part at any time. The revocation or request to change consent must be made in writing. As soon as we have received your written revocation and the processing cannot be based on any legal basis other than consent, the processing will be discontinued. The lawfulness of the data processing carried out up to the revocation remains unaffected by the revocation Information, inspection and disclosure You have the right to obtain information about your personal data at any time. You can view your medical history or request a copy. A fee may be charged for the release of the copy. You will be informed in advance of any costs, which depend on the time and effort involved in producing the copy.
Right to data portability You have the right to have data that we process automatically or digitally handed over to you or to a third party in a commonly used, machine-readable format. This also applies in particular to the transfer of medical data to a healthcare professional of your choice. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible. Correction of your data If you discover or are of the opinion that your data is incorrect or incomplete, you have the option of requesting a correction. If neither the correctness nor the incompleteness of your data can be determined, you have the option of attaching a note of dispute.
General Terms and Conditions (GTC)
1. scope of application
These General Terms and Conditions (GTC) apply to all services provided by Alpstein Clinic AG and to all legal transactions with Alpstein Clinic AG. They are an integral part of the respective contractual relationship between Alpstein Clinic AG and the client. Amendments and subsidiary agreements are only effective if they are confirmed in writing by Alpstein Clinic AG. In all other respects, the provisions of the OR and other Swiss laws and ordinances apply. Should a provision of these GTC be or become invalid or should the contract contain a loophole, the legal validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a valid provision shall be deemed to have been agreed from the outset which comes closest to the economic intention of the parties. The same applies in the event of a loophole.
2. services
Services within the meaning of these GTC are Treatments, consultations, assessments, analyses, therapies and others, as well as serving the purpose.
3. placement of order
The order is generally placed by the client in writing, by telephone, by e-mail or in a personal meeting. In other cases, the order confirmation can be replaced by the provision of services and/or delivery in accordance with the order. Information provided by telephone is not valid for a longer period unless it is clearly an offer.
Offers made in writing or by e-mail shall be deemed binding. If the client requests services that are not included, these will be invoiced and charged additionally. Unless otherwise agreed in writing, an offer is valid for 10 days (or by special agreement). Information provided by Alpstein Clinic AG as a guideline is non-binding and is only intended to serve as an estimate of the order of magnitude. An offer is accepted when the client declares this in writing, by telephone, by e-mail or in a personal meeting, or when the client accepts the services offered without objection. Alpstein Clinic AG confirms acceptance in writing by e-mail or in a personal meeting. If the client wishes to make changes to the order placement or confirmation, Alpstein Clinic AG shall inform the client within a reasonable period of time (usually within 1 week) whether the change is possible and what effects it will have on the provision of the service, the deadlines and the costs. Alpstein Clinic AG is bound by an offer to change the service for one week.
4. dates
Alpstein Clinic AG undertakes to provide the service recipient with the agreed services on the dates specified in the order confirmation, while the client undertakes to accept this service at the predetermined time. The deadlines shall be postponed appropriately if obstacles arise that are beyond the control of Alpstein Clinic AG, such as natural disasters, mobilization, war, riots, epidemics, accidents and illness, significant operational disruptions, labor disputes, late or faulty deliveries and official measures.
In the event of other delays, the client may
- waive further services: He must inform Alpstein Clinic AG of this immediately.
- demand partial deliveries, if possible: This must be agreed immediately.
- set Alpstein Clinic AG a reasonable deadline for subsequent fulfillment: If Alpstein Clinic AG fails to perform by the expiry of this grace period, the client may, provided he declares it immediately, waive the subsequent performance or withdraw from the contract.
Alpstein Clinic AG must inform the client of any delays as soon as possible. Any damages shall be calculated in accordance with Art. 191 OR.
5. revocation and termination
5.1 Outpatient appointments
If an appointment is not kept by a client, you will be charged the corresponding cancellation costs in accordance with the applicable billing regulations, unless you cancel at least 24 hours before the appointment.
5.2 Treatment phase lasting one or more weeks
If a treatment phase lasting one or more weeks is not commenced by the client, the cancellation costs amount to CHF 1,500.00 for the entire planned period if the cancellation is made less than 7 days before the start or not at all. If the cancellation is made at least 15 days in advance after booking the appointments, Alpstein Clinic AG will only retain the administration deposit of CHF 800.00. In the event of postponement, Alpstein Clinic AG will retain CHF 500.00. Significant changes to the order are deemed to be a new contract and must be agreed in accordance with the relevant rules.
6. terms of payment
The costs are set out in the quotation, subject to reasonable deviation. At the same time, it is noted that the costs of third-party services (in particular laboratory tests) and pharmaceutical products are not included and therefore incur additional costs. In the case of a partial inpatient stay, the advance payment shall be made in advance, at the latest 10 days after receipt of the offer including the confirmation form. Service costs that are requested separately by the client are due immediately upon fulfillment without deduction.
If payment terms are not met, Alpstein Clinic AG is entitled to
- to establish claims against the client immediately
- and/or to perform outstanding services only against advance payment.
If payments have not been made even after a reasonable grace period has expired, Alpstein Clinic AG may withdraw from the contract, even if the service or a part thereof has already been provided. If the client does not meet the payment deadlines, he must pay default interest from the due date without a reminder, which is 5% in accordance with OR 104 para. 1. The following cards are accepted: Maestro, Visa, Master Card and American Express. Diners credit cards and Postcard are not accepted by Alpstein Clinic AG. The following cards are accepted: Maestro, Visa, Master Card and American Express. Diners credit cards and Postcard are not accepted by Alpstein Clinic AG.
7. warranty
Alpstein Clinic AG undertakes to exercise due care and provide services of good quality. It also undertakes to carefully select the parties involved (hotels, etc.) and to monitor them insofar as this is within its professional competence. Alpstein Clinic AG guarantees that the agreed services will be carried out with due care and in accordance with the current state of science/teaching and many years of experience. Alpstein Clinic AG does, however, guarantee the accuracy of the service provided or the consequences thereof.
8. data protection
The client data will be treated confidentially by Alpstein Clinic AG in accordance with data protection legislation and in accordance with Article b. of this document.
9. place of jurisdiction
The place of jurisdiction for all matters is, according to Swiss law, 9056 Gais, AR, Switzerland. Consent and permission I have taken note of this information. I agree with the procedures and articles described (in particular the declaration of consent) and authorize Alpstein Clinic AG to request files or provide information in the event of a need or request and within the framework of the circumstances described.
If a "legal representation" of a patient is required, the signatory also declares that he/she holds this position and will act accordingly. The contents of these GTC are thus also accepted in the sense of the person represented.
